Return and Refund Policy

Nub's Media does not currently accept returns or exchanges for change of mind.

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as reasonably possible at contact@nubsmedia.ca. We will review the issue and work with you toward an appropriate resolution.

Depending on the circumstances, a resolution may include a replacement item, replacement component, partial refund, full refund, or return of the affected item.

If Nub's Media requires an item to be returned because it arrived damaged or defective, or because we sent the wrong item, we will provide or reimburse the reasonable return-shipping cost. Return instructions will be provided before the item is sent back.

Please retain the item, packaging, and any relevant shipping materials until we have reviewed the issue, as photographs or other information may be helpful when investigating damage or a carrier claim.

Bundle Deals! are handled in the same way. If only one component of a bundle is affected, we may resolve the issue for that component without requiring the entire bundle to be returned.

Refunds, when issued, are returned to the original payment method where possible. Processing time after a refund is issued can vary depending on the payment provider or financial institution.

This policy does not limit any rights or remedies that cannot be excluded under applicable consumer-protection law.

For assistance, contact Nub's Media at contact@nubsmedia.ca or through our Contact page.