Frequently Asked Questions

Who is Nub’s Media?

Nub’s Media is a new Canadian physical-media store created by a long-time Blu-ray collector who wanted to become involved in the retail side of the hobby.

Inventory is sourced through established distributors and other legitimate channels, then offered through our online store. While Nub’s Media is a new name in physical media, you may recognize the “Nub’s” name from some of our other ventures.

Nub’s Media operates online from Ontario, Canada.

Does Nub’s Media collect Blu-rays too?

Yes! Our personal collection includes hundreds of Blu-ray titles gathered over many years.

Collecting physical media is a big part of why Nub’s Media exists in the first place, and it helps shape how we think about things like packaging, condition, slipcovers, and shipping.

From time to time, we may also highlight some personal favorites in the Nub’s Selects section of the homepage.

Do you have a physical store?

No. Nub’s Media is currently an online-only store and does not operate a physical retail location.

Are the items shown as in stock actually on hand?

Yes. At this time, products shown as in stock are physically on hand with us in Ontario, Canada.

We do not currently list products as in stock while they are backordered, waiting to arrive from a distributor, or stored at a separate fulfillment warehouse.

This may change in the future as the store grows. If we begin offering backorders, pre-orders, or remotely fulfilled inventory, those listings will be clearly identified and this FAQ will be updated accordingly.

How are orders packaged?

All orders are packed in boxes.

We know cases, artwork, slipcovers, and other packaging are part of the appeal of collecting physical media, so orders are packed with protection in mind.

Where is Nub’s Media located?

Nub’s Media operates from Ontario, Canada.

Are prices in Canadian dollars?

Yes. All prices shown on Nub’s Media are in Canadian dollars unless otherwise stated.

What does Nub’s Media sell?

Our main focus is Blu-ray releases.

We may occasionally carry DVDs, other physical-media formats, and related items, but Blu-ray remains the primary focus of the store.

We do not carry titles whose primary focus is adult-oriented or explicit content, and we are unable to special-order those titles.

Are your Blu-rays compatible with Canadian players?

Yes. Unless otherwise noted on the product page, Blu-rays sold by Nub’s Media are Region A, Region A/B, or region-free.

How are your items priced?

While a title remains readily available through normal distribution channels, we aim to keep pricing close to its regular retail or suggested retail range.

Physical-media availability can change over time. If distributor supply becomes limited, a title is no longer available through normal channels, restocks become uncertain, or market availability changes significantly, pricing may be adjusted to reflect the current market.

We try to balance fair pricing with the realities of changing supply, replacement cost, and availability.

How do you describe product condition?

The condition of each item is shown on its product page.

New

New items are unopened copies sourced through established distribution, retail, wholesale, collection, or other legitimate inventory channels.

Items will be sealed in their original shrink wrap when the release was originally distributed that way.

Minor shelf or storage wear may be present. Slipcovers, when included, can also show noticeable shelf, handling, or storage wear even when the item itself is new and sealed.

Steelbooks can sometimes have minor scuffs, marks, or small surface imperfections due to their finish and packaging. Larger collector’s editions or box sets may also show light wear such as minor scuffing, softened edges, or small corner dents from storage and handling.

We do our best to avoid copies with excessive damage, but minor cosmetic wear can occur even on new items.

Used - Very Good

Used items in good overall condition.

This may include copies that were opened to inspect the contents, securely reseat discs before shipment, or otherwise ensure that the item is ready to ship safely. It may also include items acquired through collections or other inventory sources that meet our condition standards.

Used - Very Good (Missing Slipcover)

Same overall condition standard as Used - Very Good, but without the original slipcover.

This may include copies that were received without a slipcover, or copies where the available slipcover was too worn or damaged for us to include with the item.

Is a slipcover included?

Slipcover availability varies by release and production run.

A slipcover is included when both of the following are true:

• the selected condition is New or Used - Very Good
• the main product image shows the item with a slipcover

If the selected condition is Used - Very Good (Missing Slipcover), a slipcover is not included.

A slipcover should also not be expected when the main product image does not show one.

Some releases were only issued with slipcovers during certain production runs, while later copies may not include one at all. Other releases were never issued with a slipcover. In those cases, a slipcover should not be assumed to be included because older promotional or stock artwork shows one.

Normal shelf, handling, or storage wear may be present on included slipcovers.

Do digital copy codes still work?

Digital codes included with older Crunchyroll/Funimation releases are no longer supported following the shutdown of Funimation’s streaming service.

For codes from other publishers or services, availability can depend on both the service itself and the specific release or code included with the item. Some digital codes may have individual expiration dates even when the related service is still operating.

If a functioning digital code is important to your purchase, please check both the current status of the relevant service and the redemption terms for the specific release before ordering.

When will my order ship?

Orders are normally shipped twice per week, on Tuesdays and Fridays.

Orders are prepared the evening before and on the shipping day. Orders placed by approximately 6:00 PM ET on the day before a scheduled shipping day will normally be included in the next shipment.

Holidays, carrier closures, or other circumstances may move shipment to the next available shipping day.

How are orders shipped?

Orders are shipped from Ontario through Stallion Express using tracked delivery services. The carrier may vary by destination and selected service.

All shipments include tracking.

We pack orders carefully and with the expectation that parcels may occasionally receive less-than-gentle treatment in transit. In other words, if your delivery driver is secretly training for a football career, we still want the contents to arrive safely.

Cases, artwork, slipcovers, and other physical-media packaging are given appropriate protection inside the shipping box.

Once your order has shipped, it can be tracked at Stallion Express Tracking .

How is shipping calculated?

Canadian delivery offers depend on the destination and chosen shipping method. For eligible United States destinations, Economy Tracked Shipping is a flat $8.99 CAD, or free on qualifying orders of $150 CAD or more. All prices are in Canadian dollars.

Do you offer free shipping?

Most Canadian orders of $100 CAD or more qualify for free Budget Tracked Shipping.

Canadian eligibility depends on the shipping cost for the delivery address, so some higher-cost destinations may not qualify. Final eligibility is confirmed at checkout. Standard Tracked Shipping (Guaranteed Canada Post) does not qualify for free shipping.

Eligible United States orders of $150 CAD or more qualify for free Economy Tracked Shipping. Otherwise, Economy costs $8.99 CAD. The order threshold and eligible destinations are checked at checkout.

Do you ship outside Canada?

Yes. We ship to Canada and eligible United States destinations. U.S. shipping is tracked and costs $8.99 CAD, or is free when the qualifying order reaches $150 CAD.

To Our U.S. Buyers: No Surprise Import Fees! Our Blu-rays and DVDs ship duty-free to the United States. We take care of the customs paperwork. No import duties or customs fees are added at checkout or charged on delivery. The amount shown at checkout is the amount you pay.

All store prices and shipping rates are displayed in CAD. Orders are dispatched Tuesdays and Fridays, with the delivery estimate shown at checkout.

Can I cancel an order after placing it?

If you need to cancel an order, please contact us as soon as possible before it has shipped.

Once an order has been handed over to the carrier, we may no longer be able to cancel it.

What if my order arrives damaged?

Please contact us if an item arrives damaged.

Include your order number and, where useful, photos of the item and shipping packaging. We will review the issue and work with you on an appropriate solution.

What if something is missing or incorrect?

Please contact us with your order number and let us know what is missing or incorrect.

We will review the order and work with you to determine the best solution.

What if my order never arrives?

If tracking has not updated for about one month, the shipment appears to be lost, or the package is returned to sender, please contact us with your order number.

We can review the tracking information and work with the carrier where appropriate. If the shipment is confirmed lost or returned, we will work with you on the appropriate resolution, which may include a replacement or refund depending on the circumstances.

What if an item has a manufacturing defect?

If you experience a manufacturing defect with an item, please contact us with the details and your order number.

For example, this could include a Blu-ray or DVD that repeatedly skips, freezes, or otherwise fails to play correctly.

We can review the problem with you and determine an appropriate solution. Depending on the issue, this could include a replacement item, replacement component or disc, return, or another suitable resolution.

How can I contact Nub’s Media?

If you have any questions about a product, order, or anything else, please visit our Contact page .